GW Lifts Frequently Asked Questions

Straight stairlifts are designed for staircases that ascend in a straight line without any turns, landings, or curves. Key features include a smooth, quiet ride, a comfortable seat with safety belts, easy-to-use controls, and a slim design that folds away neatly when not in use, ensuring minimal obstruction.

The installation of a straight stairlift can typically be completed within a few hours. Since the staircase configuration is straightforward, the installation process is quick and efficient, causing minimal disruption to your home.

Yes, while the structural design of straight stairlifts is standard to fit all straight staircases, certain aesthetic features can be customised. Options may include different seat fabrics, colours, and finishes, allowing you to choose a stairlift that complements your home’s décor.

Straight stairlifts are built to accommodate various weight ranges. Most models can comfortably support individuals up to a certain weight limit, typically around 125kg to 160kg. It’s important to check the specifications of the model you are interested in to ensure it meets your requirements.

Safety is paramount with straight stairlifts, which include several built-in features such as safety belts, obstruction sensors that stop the lift if an object is detected in its path, a key switch to prevent unauthorised use, and a swivel seat that facilitates safe boarding and alighting at the top of the staircase.

Straight stairlifts are equipped with batteries that charge when the lift is docked at its charging points, typically at the top and bottom of the staircase. In the event of a power outage, these batteries ensure that the stairlift can still operate for several trips, ensuring you can move between floors safely.

To ensure ongoing reliability and safety, straight stairlifts require regular maintenance, which includes an annual service check by a qualified technician. Regular use can help keep the lift in good working order, but if you encounter any issues, it’s advised to contact us for an assessment.

Curved stairlifts are designed to navigate staircases with bends, turns, or intermediate landings, which straight stairlifts cannot accommodate due to their linear design.

Yes, our curved stairlifts can be customised to fit virtually any type of curved staircase, no matter how intricate the bends or the number of landings.

Installation times can vary based on the complexity of your staircase, but typically, a curved stairlift installation will take longer than a straight stairlift due to the customised track.

Absolutely, we offer a variety of seating options to ensure comfort and match your home’s interior, including different materials, colours, and styles.

Our curved stairlifts come equipped with safety belts, obstruction sensors, emergency stop buttons, and swivel seats to enhance safety and usability.

Yes, we provide outdoor curved stairlift models that are built to withstand various weather conditions, ensuring durability and reliability.

Our curved stairlifts are equipped with battery backup systems to ensure they can still operate during a power outage, allowing you to move freely without concern.

Outdoor stairlifts are specifically designed to withstand harsh weather conditions with waterproof components and rust-proof finishes, unlike indoor models.

Regular maintenance includes checking and cleaning the tracks, ensuring batteries are charged and replacing any worn parts to keep the lift operational in all weathers.

Yes, our outdoor stairlifts can be customised to fit both straight and curved outdoor staircases, no matter the material or gradient.

The installation time can vary depending on the complexity of the staircase, but generally, outdoor stairlifts are installed within a few hours to a day.

Our outdoor stairlifts are designed to operate quietly, ensuring they don’t disturb the peace of your outdoor environment.

We offer comprehensive warranties covering parts, labour, and servicing, ensuring your stairlift remains in optimal condition.

Absolutely, our outdoor stairlifts are built to operate effectively even in severe weather, featuring waterproof covers and components designed for such conditions.

A reconditioned stairlift is a pre-owned unit that has been fully refurbished and tested to ensure it meets the original manufacturer’s safety and performance specifications.

Absolutely, our reconditioned stairlifts undergo stringent testing and refurbishment processes, including replacing any worn parts and updating software, to ensure they are as safe as brand new models.

Yes, we stock reconditioned stairlifts suitable for both straight and curved staircases, subject to availability. Each unit is tailored to fit the specific configuration of your staircase.

The refurbishment process for our stairlifts includes a comprehensive inspection, cleaning, replacement of any necessary parts, and final testing to ensure optimal performance and safety.

Choosing a reconditioned stairlift can save you up to 50% compared to the cost of a new model, depending on the specific stairlift and installation requirements.

We provide a full warranty covering parts and labour for all our reconditioned stairlifts, ensuring your peace of mind and satisfaction with your purchase.

Since reconditioned stairlifts are pre-configured, we can usually install them quicker than new custom orders, often within a few days of purchase.

Open Home Lifts feature an open-plan design, lacking full enclosures, which allows them to integrate more subtly into personal living spaces.

Installation typically requires minimal structural modification, making it ideal for homes not suited for extensive renovations.

Yes, thanks to their versatile design, Open Home Lifts can be installed in a variety of home settings, provided there is adequate space for the lift mechanism.

Our lifts include emergency stop buttons, armrest detection for user safety, and a one-hand operation seatbelt system to ensure security and ease of use.

The cost varies based on customisation options and installation requirements. We offer a free, no-obligation consultation to provide a detailed and transparent pricing structure tailored to your specific needs.

Regular maintenance checks are recommended to ensure ongoing reliability and safety, which our aftercare services fully support.

Fully Enclosed Home Lifts are designed with complete enclosures that enhance safety and privacy, making them ideal for users needing more substantial mobility support.

Installation involves careful planning and minimal structural alteration. Our team ensures that the lift integrates smoothly with your home’s layout and design.

Absolutely, we offer extensive customisation options in terms of materials, colours, and finishes to ensure the lift complements your home interior perfectly.

Our lifts feature full-height doors, emergency communication systems, and sensitive safety surfaces to provide a secure environment for all users.

While installation times can vary depending on the complexity of your home’s architecture, we typically complete installations within a few days to minimise disruption.

Regular maintenance is essential to ensure operational safety and reliability. We provide detailed maintenance schedules and support to keep your lift in optimal condition.

Vertical Platform Lifts offer a cost-effective and space-efficient alternative to traditional elevators, making them ideal for locations with limited space.

The installation time can vary based on the complexity and customisation of the lift, but typically, our lifts are installed within a few days to minimise disruption.

Yes, many of our lifts are designed to be weather-resistant and can be installed outdoors, providing durable and reliable service in various environmental conditions.

We offer a range of customisation options, including different platform sizes, colour choices, and finishes, to ensure that the lift blends seamlessly with its surroundings.

All our lifts comply with top European safety standards, ensuring that they meet the highest safety and quality guidelines.

Regular maintenance is essential for ensuring the longevity and safety of the lift. We offer comprehensive maintenance packages tailored to your specific lift model and usage.

Incline platform lifts are designed to follow the course of an existing staircase without the need for extensive renovations, making them ideal for buildings where space or preservation of aesthetics is a concern.

Yes, our incline platform lifts can be installed in a wide range of settings, including homes, heritage buildings, schools, and commercial premises, adapting to both straight and curved staircases.

Our free consultation service includes a detailed assessment of your premises and requirements to recommend the most suitable lift model, considering factors such as staircase type, usage frequency, and environmental conditions.

Key safety features include anti-slip flooring, safety sensors to prevent collisions, and emergency stop mechanisms, all designed to provide a secure and comfortable experience.

The installation duration depends on the staircase complexity and lift model but typically is completed within a few days, ensuring minimal disruption and quick turnaround.

Yes, options such as powered swivel seats, fully automatic platforms, and custom colour finishes are available to enhance functionality and aesthetics according to your preferences.

Outdoor models come with an IP55 rating, which ensures they are protected against dust ingress and water jets from any direction, making them durable and reliable in various weather conditions.

Portable hoists improve manoeuvrability and reduce physical effort from carers, minimising the risk of injuries associated with manual handling.

Yes, our hoists can be adapted to various room sizes and configurations, thanks to the flexible track options available.

Key considerations include the weight capacity needed, the layout of the room, and specific patient requirements such as the need for manual or powered traverse.

Absolutely, these hoists are ideal for home environments, significantly improving the quality of life for individuals with mobility issues and their carers.

Regular maintenance checks are recommended, which include monitoring the battery life, ensuring the track is clear of obstructions, and checking the integrity of the lifting strap.

Our hoists include manual and powered emergency lowering features to ensure safe operation, even during a power outage.

Installation times can vary depending on the complexity of the setup but are generally completed within a day to minimise disruption.

Fixed ceiling hoists offer superior manoeuvrability and require less physical effort from carers, reducing the risk of injuries associated with manual handling.

Yes, our hoists can be custom-fitted to various room sizes and configurations, thanks to the flexible track options available.

Key considerations include the weight capacity needed, the layout of the room, and specific patient requirements such as the need for manual or powered traverse.

Absolutely, these hoists are ideal for home environments, significantly improving the quality of life for individuals with mobility issues and their carers.

Regular maintenance checks are recommended, which include monitoring the battery life, ensuring the track is clear of obstructions, and checking the integrity of the lifting strap.

Our hoists include manual and powered emergency lowering features to ensure safe operation, even during a power outage.

Installation times can vary depending on the complexity of the setup but are generally completed within a day to minimise disruption.

A Stand Aid is a mobility device that supports individuals with limited mobility in safely transitioning from sitting to standing. It reduces physical strain on both the user and caregivers.

Yes, our Stand Aids are versatile and can be effectively used in both homecare and professional healthcare settings, enhancing mobility and support where needed.

Absolutely, we offer a range of Stand Aids, including models with manual or powered options, to cater to different mobility requirements and caregiver environments.

Our Stand Aids come equipped with emergency lowering mechanisms, manual lowering options, and emergency stop buttons to ensure maximum safety during use.

Choosing the right Stand Aid involves assessing the user’s mobility needs and the level of support required. Our free consultation helps determine the best model for your specific circumstances.

We offer a 5-year warranty on all our Stand Aids, providing peace of mind and assurance in the durability and quality of our products.

Regular maintenance checks are recommended to ensure the longevity and optimal functioning of the Stand Aid. Our team provides comprehensive support and guidance on maintaining your device.

Our trolleys come equipped with safety rails, non-slip surfaces, and emergency stop features to ensure maximum safety during use.

Yes, many of our models feature adjustable heights, allowing caregivers to set the trolley at a comfortable level, reducing strain and enhancing patient care.

No, our Shower Trolleys are designed with hygienic materials that are easy to clean and disinfect, supporting infection control protocols in care environments.

Our trolleys are designed to be space-efficient, with some models featuring fold-away capabilities to maximise room usability when the trolley is not in use.

Yes, all our Shower Trolleys come with a comprehensive 5-year warranty, covering manufacturing defects and ensuring peace of mind for our customers.

Absolutely, we offer models that are suitable for children, with adjustable features and smaller dimensions to provide safe and comfortable care.

Yes, our professional team will handle the installation of your Shower Trolley, ensuring it is correctly set up for immediate and safe use.

Using a Shower Chair helps prevent falls and provides stability for those with limited mobility, ensuring a safer and more comfortable bathing experience.

Yes, our Shower Chairs are designed to fit most standard showers. We offer different sizes and designs to accommodate various shower dimensions.

Absolutely, our Shower Chairs are equipped with materials that are easy to clean and maintain, featuring antimicrobial surfaces to prevent the growth of bacteria.

During our free consultation, we assess your specific needs based on mobility limitations and personal preferences to recommend the most suitable chair for you.

Yes, our Shower Chairs come with a comprehensive warranty that covers the frame and fabric, ensuring long-term reliability and peace of mind.

Yes, we provide Shower Chairs that are adaptable for both children and adults, with various models designed to support different weight capacities and sizes.

Some minor assembly might be required, but our team can handle the setup as part of our installation service to ensure your chair is ready for immediate use.

We offer a variety of slings, including universal, toilet access, and specialised models like amputee slings, each designed for specific patient handling tasks.

Choosing the right sling involves considering the patient’s mobility level, the type of transfers needed, and the specific support areas required. Our team can help you select the most suitable sling during our consultation.

Yes, our slings are compatible with a wide range of hoist systems. We offer both loop and clip attachment options to suit various hoist models.

Yes, our slings are designed for repeated use but must be regularly inspected for wear and tear to ensure they remain safe and functional.

Slings should be cleaned according to the care instructions provided. Most can be machine washed and air dried to ensure hygiene and longevity.

Safety features include non-slip materials, adjustable straps for secure fitting, and reinforced stitching to ensure maximum security during lifts.

Yes, we provide comprehensive training sessions on the correct usage of slings to ensure safety and comfort for both the caregiver and the patient.